While we will do all we can to ensure your order is dispatched on time, Airmed Scrubs are not held responsible for conditions beyond our control such as severe weather, service interruptions and including incorrect addresses provided at checkout. Incorrect addresses may result in an extra charge to the customer.
The shipping courier that is selected at checkout is responsible for your delivery.
If you haven’t received your item as expected and you’re concerned it's missing or has been stolen, please check:
- with other members of the household
- in other locations around the front of your property
- if you’ve received a card, SMS or email notifying you that it’s been delivered to your local Post Office
Incorrect addresses and service disruptions: While we will do all we can to ensure your order is delivered on time and to the right address, Airmed Scrubs are not held responsible for conditions beyond our control such as severe weather, service interruptions and including incorrect addresses provided at checkout.
Authority To Leave/Signature Release: This gives the delivery driver the authority to leave your package on the property if or when nobody is there to receive it. This means a signature is not required upon delivery. Once delivery is completed, any lost or stolen items will be the responsibility of the customer. Airmed Scrubs is not responsible for any parcels that are lost or stolen unless during transit. We advise you to select "Signature Required" if there is nowhere safe to leave a parcel.
For further information regarding delivery:
Australia and New Zealand
DHL orders click here to track your parcel
If your tracking update is 'Enroute', it means it is on its way and may be awaiting arrival scans in the destination country