Free Express Shipping on Orders $80 or more


FREQUENTLY ASKED QUESTIONS

CAN I MAKE CHANGES TO MY ORDER?

We aim to get your orders out as quickly as possible. Unfortunately, we are unable to make changes to your order once it is placed. Our fulfilment team are continuously processing orders so it is not guaranteed that a member of our customer care team can reach your inquiry before the order is shipped.

 

This includes:

  • Cancelling your order
  • Changing item/s or size
  • Shipping and Billing address
  • Adding items to an order
  • Shipping method
  • Payment method

To change your delivery address: 

Orders within Australia can be redirected via the Australia Post tracking page - https://auspost.com.au/track

 

For orders shipped with DHL Express, please contact DHL directly and they may have the ability to redirect your parcel depending on the circumstances

 

Please note, if you have provided an incorrect address at checkout, we are not liable to refund or order replacement.

PARCEL DELIVERY ISSUE

While we will do all we can to ensure your order is dispatched on time, Airmed Scrubs are not held responsible for conditions beyond our control such as severe weather, service interruptions and including incorrect addresses provided at checkout. Incorrect addresses may result in an extra charge to the customer.

 

The shipping courier that is selected at checkout is responsible for your delivery.

 

If you haven’t received your item as expected and you’re concerned it's missing or has been stolen, please check:

  • with other members of the household
  • in other locations around the front of your property
  • if you’ve received a card, SMS or email notifying you that it’s been delivered to your local Post Office

 

Incorrect addresses and service disruptions: While we will do all we can to ensure your order is delivered on time and to the right address, Airmed Scrubs are not held responsible for conditions beyond our control such as severe weather, service interruptions and including incorrect addresses provided at checkout.

 

Authority To Leave/Signature Release: This gives the delivery driver the authority to leave your package on the property if or when nobody is there to receive it. This means a signature is not required upon delivery. Once delivery is completed, any lost or stolen items will be the responsibility of the customer. Airmed Scrubs is not responsible for any parcels that are lost or stolen unless during transit. We advise you to select "Signature Required" if there is nowhere safe to leave a parcel.

 

For further information regarding delivery:

Australia and New Zealand

https://auspost.com.au/service-updates#domestic

 

International

DHL orders click here to track your parcel

If your tracking update is 'Enroute', it means it is on its way and may be awaiting arrival scans in the destination country

ORDER ISSUE ONCE RECEIVED

If you believe that you have received an incorrect item, did not get your full order or if your item is faulty/damaged, please fill out this form

 

Please head to our returns and exchanges FAQ page for more information

SALE ITEMS

What is a sale item?

Items that are automatically discounted on our website

Items that are not full priced

 

Can I used discount code on sale items?

Discount codes cannot be applied to items that are automatically discounted

 

Can I return sale items for an exchange, refund or store credit?

All sale items are subject to your returns policy. This means sale items can only be exchanged for another item of similar value or a store credit issued (unless it falls under the Australian Consumer Law (Vic)

 

HAVE ANY QUESTIONS?

Feel free to drop us a message by clicking on the link below