SHIPPING
 

Customs and duty charges are not included in this service and is the responsibility of the customer.

*Excludes certain countries, please email contact@airmedscrubs.com.au to find out more

PACKAGE INSURANCE

We offer Route Package Protection during checkout to protect your order from any lost/damaged in transit and theft. The fee is paid by the customer and is a non refundable insurance protection.

For more information about Route Package Protection, please visit this page.

Incorrect addresses and service disruptions: While we will do all we can to ensure your order is delivered on time and to the right address, Airmed Scrubs are not held responsible for conditions beyond our control such as severe weather, service interruptions and including incorrect addresses provided at checkout.

Authority To Leave/Signature Release: This gives the delivery driver the authority to leave your package on the property if or when nobody is there to receive it. This means a signature is not required upon delivery. Once delivery is completed, any lost or stolen items will be the responsibility of the customer. Airmed Scrubs is not responsible for any parcels that are lost or stolen unless during transit. We advise you to select "Signature Required" if there is nowhere safe to leave a parcel.

Customs and duty charges are not included in this service.  Any customs and duty charges are subject to the country you are shipping to and is the responsibility of the customer. 

As mentioned, while we will do all we can to ensure your order is dispatched on time, Airmed Scrubs are not held responsible for conditions beyond our control such as severe weather, service interruptions and including incorrect addresses provided at checkout. Incorrect addresses may result in an extra charge to the customer.

For further information regarding delivery:

Australia and New Zealand

https://auspost.com.au/service-updates#domestic

International

DHL orders click here to track your parcel

If your tracking update is 'Enroute', it means it is on its way. It is awaiting arrival scans in the destination country

If you haven’t received your item as expected and you’re concerned it's missing or has been stolen, please check:

• with other members of the household
• in other locations around the front of your property
• if you’ve received a card, SMS or email notifying you that it’s been delivered to your local Post Office

Please allow up to 2-3 Business days for our team to get back to you (excluding weekends & Public Holidays VIC)

Click here to get in touch with someone from our team