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Hassle-Free Returns

Refund & Exchange Portal

Thank you for submitting your returns form! Please allow 3-5 business days from date of delivery to our PO BOX for our team to process your return. We will be in touch via email.

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CHANGE OF MIND

Items can be returned for an exchange or a store credit within 30 days from delivery date if they are unworn, unwashed and with the original packaging. Please make sure the product size label is still intact (swing tags do not arrive with our products). We recommend inspecting your items before sending it back as we cannot accept any damaged or dirtied items.

We do not accept the return of products under our change-of-mind policy that are: embroidered, scrub caps, scrunchies, socks, water bottles, airmed tags

If your requested exchange is out of stock or you are seeking an alternative product with a price difference - a store credit will be automatically issued.

If your requested exchange is for the same product but different size and there is a price difference at the time of the exchange i.e. item is back to full price or on sale there will be no refund or store credit issued for the price difference.

If there are no notes accompanying your return a store credit will be issued automatically.

Discount codes from the returned order are final and cannot be refunded/store credited or applied to the exchange order.

Any refunds will be back to original payment, please refer to your confirmation email. If you have split payments i.e. Store Credit & PayPay, refund will be credited back to Store Credit first.

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your AIRMED product are additional to any rights you may have under consumer laws.

SALE ITEMS All items that are purchased with an automatic discount at checkout (with no applicable code) or are already automatically on sale can only be returned for a store credit or exchange for an item of the same value

If your requested exchange is out of stock or you are seeking an alternative product with a price difference - a store credit will be automatically issued unless you specify something different in your returns form.

Discount codes are final and cannot be refunded/store credited or applied to a new order or applied to an exchange.

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your AIRMED product are additional to any rights you may have under consumer laws.

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Review Request

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  • 1. Ship the item back to us using carrier of your choice.
  • 2. Don't forget to include your returns forms so our team can process it correctly
Please address your return to

Airmed Scrubs
Po Box 2118
SpotsWood vic 3015
Australia

  • 4. Please keep your tracking number and receipt
  • 5. Please allow 2-3 days from the date the parcel is received by us to process. We will email you to notify you of the outcome of your return.
  • 6. If you do not provide a returns form - a store credit will be issued by default
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Thank you for visiting Airmed Scrubs. Our exchange portal is currently under maintenance. We apologise for the inconvenience and kindly request that you retry at a later time. If the problem persists, please email us at contact@airmedscrubs.com.au and our customer service team will be happy to assist you. Thank you for your patience and understanding.