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Refund & Exchange Portal

Thank you for submitting your returns form! Please allow 3-5 business days from date of delivery to our PO BOX for our team to process your return. We will be in touch via email.

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CHANGE OF MIND

Items can be returned for an exchange or a store credit within 30 days from delivery date if they are unworn, unwashed and with the original packaging. Please make sure the product size label is still intact (swing tags do not arrive with our products). We recommend inspecting your items before sending it back as we cannot accept any damaged or dirtied items.

We do not accept the return of products under our change-of-mind policy that are: embroidered, scrub caps, scrunchies, socks, water bottles, Airmed tags.

Discount codes from the returned order are final and cannot be refunded/store credited or applied to the exchange order.

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your AIRMED product are additional to any rights you may have under consumer laws.

FINAL SALE ITEMS - Cannot be returned or exchanged. In the event a final sale item is returned to us - a store credit for 10% of the purchase price will be issued only.

SALE ITEMS - All items that are purchased with an automatic discount at checkout (with no applicable code) or are already automatically on sale can only be returned for a store credit or exchange for an item of the same value. If your requested exchange is out of stock or you are seeking an alternative product with a price difference - a store credit will be automatically issued unless you specify something different in your returns form.

REFUNDS - For change-of-mind returns a refund will be processed for change of mind if the item purchased is full price or full price with a discount code that has to be applied by the customer at checkout). Refund will be back to original payment, please refer to your confirmation email. Full price items exclude automatic discounts and savings at checkout.

EXCHANGE - All items can be returned for an exchange in sizes and colour within 30 days of delivery. If the requested size/colour is out of stock, a store credit will automatically be sent to your email.

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your AIRMED product are additional to any rights you may have under consumer laws.

For US, UK, NZ and Canada customer you can purchase a label via our team.

To do this contact our team here https://contact.gorgias.help/forms/gfxy9qjn.

Prices are below per order returned:
Canada $40CAD
United States $30USD
United Kingdom $44 pounds
New Zealand $44 NZD

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Select product(s) to proceed

All return requests subject to returns policy

*Please note that your requested exchange item is a request only and does not hold stock. Our team will reach out to you upon receival of your return for any stock issues.

Final Sale Sale
Refunded Item
Not Eligible for Refund/Exchange

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Review Request

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  • 1. Ship the item back to us using carrier of your choice.
  • 2. Don't forget to include your returns forms so our team can process it correctly
Please address your return to

AIRMED SCRUBS
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA

  • 4. Keep your tracking number and receipt.
  • 5. Allow 2-3 days from the date the parcel is received by us to process. We will email you to notify you of the outcome of your return.
  • 6. If you do not provide a returns form - a store credit will be issued by default
Reset
Thank you for visiting Airmed Scrubs. Our exchange portal is currently under maintenance. We apologise for the inconvenience and kindly request that you retry at a later time. If the problem persists, please email us at contact@airmedscrubs.com.au and our customer service team will be happy to assist you. Thank you for your patience and understanding.

AU customers - To purchase the label, please visit:
https://return.auspost.com.au/AIRMED_SCRUBS_PTY_LTD or head to your local post office.

Protect My Order
Purchase Protection Gives You Peace of Mind For

Stolen Packages

Orders marked as "Delivered" but you have not received it (must not have selected "Authority to leave")

Lost Items

Items either delivered to an incorrect address or lost in transit (verified by carrier)

Damaged Packages

Packages that arrive to you in a damaged condition. 

View our full policy detail.

Purchase Protection is non-refundable and excludes all non-returnable items.
For change of mind returns, you will need to pay return shipping costs.
For further information, read our returns policy