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Refund & Exchange Portal

Thank you for submitting your returns form!

Please allow 3-5 business days from date of delivery to our PO BOX for our team to process your return. We will be in touch via email.

What are the next steps?

1. Purchase a return label:

2. Include Your Return Information

  • Please include your return form or a handwritten note so we know it's you!
  • Also, please make sure you keep your tracking number handy.

3. Ship the Item

Please address your return to:

AIRMED SCRUBS
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA

You will be contacted by our team via email once we have received and processed your returned parcel.

Order Not found or invalid Email address
Return/exchange request invalid, please contact support
Order Is not Shipped Yet
Order Refund/Exchange Policy Products Review

Order {{orderNumber}} found, before proceeding

CHANGE OF MIND

Items can be returned for an exchange or a store credit within 30 days from delivery date if they are unworn, unwashed and with the original packaging. Please make sure the product size label is still intact (swing tags do not arrive with our products). We recommend inspecting your items before sending it back as we cannot accept any damaged or dirtied items.

We do not accept the return of products under our change-of-mind policy that are: embroidered, scrub caps, scrunchies, socks, water bottles, Airmed tags.

Discount codes from the returned order are final and cannot be refunded/store credited or applied to the exchange order.

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your AIRMED product are additional to any rights you may have under consumer laws.

FINAL SALE ITEMS - Cannot be returned or exchanged. In the event a final sale item is returned to us - a store credit for 10% of the purchase price will be issued only.

SALE ITEMS - All items that are purchased with an automatic discount at checkout (with no applicable code) or are already automatically on sale can only be returned for a store credit or exchange for an item of the same value. If your requested exchange is out of stock or you are seeking an alternative product with a price difference - a store credit will be automatically issued unless you specify something different in your returns form.

REFUNDS - For change-of-mind returns a refund will be processed for change of mind if the item purchased is full price or full price with a discount code that has to be applied by the customer at checkout). Refund will be back to original payment, please refer to your confirmation email. Full price items exclude automatic discounts and savings at checkout.

EXCHANGE - All items can be returned for an exchange in sizes and colour within 30 days of delivery. If the requested size/colour is out of stock, a store credit will automatically be sent to your email.

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your AIRMED product are additional to any rights you may have under consumer laws.

For US, UK, NZ and Canada customer you can purchase a label via our team.

To do this contact our team here https://contact.gorgias.help/forms/gfxy9qjn.

Prices are below per order returned:
Canada $40CAD
United States $30USD
United Kingdom $44 pounds
New Zealand $44 NZD

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Select product(s) to proceed

All return requests subject to returns policy

*Please note that your requested exchange item is a request only and does not hold stock. Our team will reach out to you upon receival of your return for any stock issues.

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Thank you for visiting Airmed Scrubs. Our exchange portal is currently under maintenance. We apologise for the inconvenience and kindly request that you retry at a later time. If the problem persists, please email us at contact@airmedscrubs.com.au and our customer service team will be happy to assist you. Thank you for your patience and understanding.