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RETURN AND EXCHANGES

RETURN/EXCHANGE POLICY

Can I return my items?

Orders (excluding final sale items) can be returned for an exchange or a store credit within 30 days from delivery date if they are unworn, unwashed and with the original packaging. Please make sure the product size label is still intact (swing tags do not arrive with our products).

 

We recommend inspecting your items before sending it back as we cannot accept any damaged or dirtied items.

· If there are no notes accompanying your return a store credit will be issued automatically.

· Discount codes from the returned order are final and cannot be refunded/store credited or applied to the exchange order.

· Full priced items are eligible for an exchange, store credit or refund

· Sale items are eligible for an exchange or store credit only.

· Final sale items cannot be returned for any reason. In the event a final sale item is returned to us - a store credit for 10% of the purchase price will be issued only. We are unable to send the item back to you..

· All items that are purchased with an automatic discount at checkout (with no applicable code) or are already automatically on sale can only be returned for a store credit or exchange for an item of the same value. Final sale items are excluded and cannot be returned.

· If your requested exchange is out of stock or you are seeking an alternative product with a price difference - a store credit will be automatically issued.

· Discount codes are final and cannot be refunded/store credited or applied to a new order or applied to an exchange.

· As per Return Policy our customers have up to 30 days from delivery date to return apparel if they are unworn, unwashed and with the original packaging. If we have received your returned item after our 30 days allowance your return cannot be accepted. An automatic store credit minus $10 will be issued. The items cannot be sent back to you.

 

We do not accept the return of products under our policy that are:

- embroidered, scrub caps, scrunchies, socks, water bottles, airmed tags, final sale

 

Am I eligible for a refund?

A refund can be processed if the item purchased is full price (or full price with a discount code applied at checkout). Gift cards are excluded. Refunds will be back

to original payment, please refer to your confirmation email. If you have split payments i.e. Store Credit & PayPal, refund will be credited back to Store Credit first.

 

How do I know if my items are Sale items?

This can be identified by the sale tag on the items on our website and can also be viewed on your order confirmation, although it is advisable you are familiar with this prior to purchase.

 

How do I know if my items are Final sale items and cannot be returned?

This can be identified by the Orange final sale tag on the items on our website and can also be viewed on your order confirmation, although it is advisable you are familiar with this prior to purchase.

 

Are your returns free?

Return shipping for change of mind or incorrect fit is the customers responsibility and non-refundable. We recommend keeping your tracking details as AIRMED are not liable for returns lost in transit. In the event of your order not being quite right, please email our team at contact@airmedscrubs.com.au with photographic evidence of the issue and we will investigate, if verified, our team will issue you a return label.

 

Can I exchange my items?

Yes, you can exchange your items, however, they must be the same price as the original item purchased.

 

Some things to note are:

· If your requested exchange is out of stock or you are seeking an alternative product with a price difference - a store credit will be automatically issued.

· If your requested exchange is for the same product but different size and there is a price difference at the time of the exchange i.e. item is back to full price or on sale there will be no refund or store credit issued for the price difference.

· Discount codes from the returned order are final and cannot be refunded/store credited or applied to the exchange order.

· Final sale items cannot be returned for any reason.

 

What happens if I receive an incorrect or faulty item?

Please contact us immediately via this FORM and include photos of the faulty or incorrect item.

DO NOT RETURN any incorrect or damaged items before getting in touch with us. You will not be reimbursed return fees if our support team have not been advised by you via email prior to returning the faulty items.

For more detailed instructions, please refer to the Order not quite right tab.

 

What happens if I send back a dirty or damaged item?

Our Returns Team conducts thorough checks and if your return doesn't meet our criteria, we are unable to process your return. In the event a returned item/s are dirty/ damaged upon inspection the Returns Team will contact you via email with photo evidence. A store credit will be automatically issued minus a $10 fee damage fee for each item returned. Item will then be destroyed.

No exceptions will be made.

 

What happens if I return an item to you from another brand?

In the event we receive returned items from another brand or are incorrectly shipped out to AIRMED, the Returns Team will contact you via email and request a shipping label.

Alternatively, if you have a Return Label from the retailer you have purchased from, simply email it through and we can post it out from AIRMED HQ. Once your parcel is with Australia Post/ your choice of carrier AIRMED is not responsible if the parcel is lost in transit.

 

 

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your AIRMED product are additional to any rights you may have under consumer laws.

RETURN/EXCHANGE REQUEST - AUSTRALIA 

How to lodge a return:

 

1. Submit a returns request and purchase a return label clicking HERE

 

If you cannot log in download the form HERE - write a handwritten note with all the information required in the form.

For Australian customers only - you can lodge and pay $9.60 for your shipping label HERE

Postage may be more expensive if you not purchased via the link above.

 

Need help in using purchasing a shipping label? Click here.

 

It should be 5 digits and you can find your order number through your order confirmation email.

 

2. Ship the item back to us using carrier of your choice.

Don't forget to include a copy of the returns forms r write your order number on your return package so our team can process it correctly

Please address your return to:

 

AIRMED SCRUBS
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA

 

3. Please keep your tracking number and receipt

 

4. Please allow 2-3 days from the date the parcel is received by us to process. We will email you to notify you of the outcome of your return.

 

5. If you do not provide a returns form - a store credit will be issued by default.

 

RETURN/EXCHANGE REQUEST - INTERNATIONAL

How to lodge a return:

 

1. To submit a returns request, click here or you can download the Airmed returns form 
 (
Please follow Step 2 to purchase a return label from our team, alternatively, you can purchase a return label from a carrier of your choice)                                  

 

* Please include your order number. It should be 7 digits and is not your Afterpay number. You can find the order number through your order confirmation email.

If you cannot print the form - please write a handwritten note with all the information required - exactly like the Returns form.

 

2. For US, UK, NZ and Canada customers, you can purchase a label via our team.
To do this submit a ticket here select subject "Returns/Exchanges" and in the message field, request to purchase a return label for the country you are shipping from.

Prices are below, per order returned:

 

Canada $55 CAD

United States $40 USD

United Kingdom $35 pounds

New Zealand $40 NZD

 

*Remote areas incur an extra surcharge as below:

 

Canada $110CAD

United States $80USD

United Kingdom $70pounds

New Zealand $80NZD

 

3. For all other countries, you will need source your own courier service to ship the items back to us and don't forget to include your Return form inside.

 

4. Please address your return to:

 

AIRMED SCRUBS
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA

 

5. Please keep your tracking number and receipt.

 

6. Please allow 5-6 business days from the date the parcel is received by us to process. You will receive an email to notify you of the outcome of your return.

 

7. If you do not provide a returns form, a store credit will be issued by default.

 

 

WHO PAYS FOR RETURN SHIPPING 

Return shipping for change of mind or incorrect fit is the customers responsibility and non-refundable. We recommend keeping your tracking details as AIRMED are not liable for returns lost in transit. In the event of your order not being quite right, please complete this FORM including photographic evidence of the issue and we will investigate, if verified, our team will issue you a return label.

 

ORDER NOT QUITE RIGHT?

Please contact us immediately via this FORM below and include photos of the faulty or incorrect item.

 

DO NOT RETURN any incorrect or damaged items before getting in touch with us.

Add additional information - Verification in the form of photos will be required and the Customer Care Team can/ will request additional photos if required. If no photos are included in your enquiry it will take longer for the Customer Care Team to provide your with a resolution.

 

Faulty Item - Verification requirements of photo - Photo/s shows both the issue and the Airmed logo or size tag in the one photo - Photo is clear and in jpeg or pdf format only- If multiple items have issues, 1 photo and both showing Airmed logo and issue - The item must not be worn at the time of the photo

 

If the fault relates to a zip issue, and it cannot be verified via a photo please send through a short video showing the fault.

Wrong/ Missing Item - Verification requirements of photo - A4 packing slip - Barcode on clear packaging and label on item - The item must not be worn at the time of the photo - Photo is clear and in jpeg or pdf format only If your order is not quite right and we do not hear from you within 5 business days we cannot

RETURNS OUTSIDE OF THE 30 DAY PERIOD

 

If we receive your returned order outside of the 30 day period an automatic store credit minus $10 will be issued. The items cannot be sent back to you.

 

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your AIRMED product are additional to any rights you may have under consumer laws.

RETURN TO SENDER

A $15 AUD return to sender fee for Australian Customers and $55 AUD for International Customers is deducted from the total of your store credit or refund for the following reasons:

  • Rejected parcel at the time of delivery
  • Parcel not collected from local post office or parcel locker within 10 days
  • Change of address or an incorrect address was provided
  • Addressee unknown or ID cannot be verified
  • Unable to access the property
  • Multiple delivery attempts
  • If you would like a resend - a resend shipping fee of $10 AUD for Australian Customers and $20 AUD for International Customers will be charged and an invoice sent separately. Upon confirmation of payment, we will email you with your new tracking number.

WHEN WILL MY RETURN BE PROCESSED?

Our PO Box is emptied at 8.30 am each day, so any parcels delivered after this time are collected the following business day.

 

Once we have received your return, our team will process your request and email you once complete. This can take 3-5 business days.

CONTACT US

Please allow up to 2-3 Business Days for our team to get back to you (excluding weekends & Public Holidays VIC)

 

Click here to get in touch with someone from our team

 

If you have purchased a a return label and would like to cancel it or other help please click here for more support.

 

 

 

HAVE ANY QUESTIONS?

Feel free to drop us a message by clicking on the link below