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RETURN AND EXCHANGES

RETURN AND EXCHANGES

Items purchased from Airmed Scrubs can be returned for a full refund within 14 days of delivery, or alternatively you can exchange or receive a store credit on your product within 30 days. Exchanges for alternative products and where there is a price difference - a store credit will be issued.

 

Please inspect your product/s as soon as it arrives and please keep all packaging and picking slip. Returns can only be accepted if items are unworn and unwashed and size label is intact, with original packaging.

 

If your returned item is not in good condition - your return request will not be actioned. If there are no instructions with your returned items, a store credit will be automatically issued.

 

Please note, we are not responsible for any cost in returning products to us.

 

Please note, initial orders cannot be amended.

CAN I RETURN EMBROIDERED ITEMS?

Embroidered items are final sale and can’t be returned or exchanged. If an error has been made on your embroidered order, let us know by contacting at contact@airmedscrubs.com.au and the customer service team will be able to assist you. For further information, please see our terms and conditions for embroidery.

HOW TO LODGE A RETURN 

How to lodge a return:

 

1. Download the Airmed returns form

If you cannot print the form - write a handwritten note with all the information required in the form.

For Australian customers only - you can lodge and pay for your shipping label here

 

2. Fill in the form including your order number 

It should be 5 digits and you can find your order number through your order confirmation email.

 

3. Ship the item back to us using carrier of your choice

Don't forget to include your returns forms so our team can process it correctly

Please address your return to:

 

AIRMED SCRUBS
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA

 

5. Please keep your tracking number and receipt

 

6. Please allow 2-3 days from the date the parcel is received by us to process. We will email you to notify you of the outcome of your return.

 

7. If you do not provide a returns form - a store credit will be issued by default.

 

RETURNS POLICY FOR SALE PERIODS

Please note that any items on sale that are purchased on sale are final.

 

Discount codes do not apply to sale products.

 

Of course if there is an issue with your scrubs apart from change of mind, it may be exchanged for another item of same value or a store credit issued.

HAVE YOU RECEIVED MY RETURN?  

If you have sent your return with a tracked service, please check your tracking number before getting in touch with us

 

Once we have received your return, please allow 2-3 working days for us to process your return request

 

DOMESTIC RETURNS

Depending on the courier service used to return your item(s), it can take up to 7 working days (excluding weekends & public holidays) to be delivered to us and processed by our returns team

 

We'll notify you by email once the return has been processed for either an exchange or a refund

INTERNATIONAL RETURNS

Depending on the courier service used to return your item(s), it can take up to 7 - 21 working days (excluding weekends & public holidays) to be delivered to us and processed by our returns team

 

We'll notify you by email once the return has been processed for either an exchange or a refund

SALE ITEMS

What is a sale item?

Items that are automatically discounted on our website

Items that are not full priced

 

Can I used discount code on sale items?

Discount codes cannot be applied to items that are automatically discounted

 

Can I return sale items for an exchange, refund or store credit?

All sale items are subject to your returns policy. This means sale items can only be exchanged for another item of same value or a store credit issued unless it falls under the Australian Consumer Law (Vic)

FAULTY ITEMS

Please contact us immediately and include photos of the faulty or incorrect item via this form.

 

Our customer service support team will contact you via email and we will try and resolve your query as best we can

 

Please do not return any incorrect or damaged items before getting in touch with us

CONTACT

Please allow up to 2-3 Business Days for our team to get back to you (excluding weekends & Public Holidays VIC)

 

Click here to get in touch with someone from our team

 

 

 

HAVE ANY QUESTIONS?

Feel free to drop us a message by clicking on the link below