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Hassle-Free Returns


RETURN AND EXCHANGES

CAN I RETURN  SALE ITEMS?

 

All items that are purchased with an automatic discount at checkout (with no applicable code) or are already automatically on sale can only be returned for a store credit or exchange for an item of the same value.

 

Final Sale items cannot be returned for any reason.

 

If your requested exchange is out of stock or you are seeking an alternative product with a price difference - a store credit will be automatically issued unless you specify something different in your returns form.

 

Discount codes are final and cannot be refunded/store credited or applied to a new order or applied to an exchange.

 

Orders (excluding final sale) can be returned for an exchange or a store credit within 30 days from delivery date if they are unworn, unwashed and with the original packaging.I Please make sure the product size label is still intact (swing tags do not arrive with our products). We recommend inspecting your items before sending it back as we cannot accept any damaged or dirtied items.

 

Items returned outside of the 30 day period

If we receive your returned order outside of the 30 day period an automatic store credit minus $10 will be issued. The items cannot be sent back to you.

 

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your AIRMED product are additional to any rights you may have under consumer laws.

CAN I RETURN EMBROIDERED, SAMPLE ITEMS and FINAL SALE ITEMS?

Embroidered, sample items and final sale items are final sale and can’t be returned or exchanged. If an error has been made on your embroidered order, let us know by contacting at contact@airmedscrubs.com.au and the customer service team will be able to assist you. For further information, please see our terms and conditions for embroidery.

 

In the event a final sale item is returned to us - a store credit for 10% of the purchase price will be issued only. We are unable to send the item back to you.

 

 

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your AIRMED product are additional to any rights you may have under consumer laws.

CHANGE OF MIND

Orders (excluding final sale items) can be returned for an exchange or a store credit within 30 days from delivery date if they are unworn, unwashed and with the original packaging. Please make sure the product size label is still intact. We recommend inspecting your items before sending it back as we cannot accept any damaged or dirtied items.

 

We do not accept the return of products under our change-of-mind policy that are:

-embroidered, scrub caps, scrunchies, socks, water bottles, airmed tags

 

If your requested exchange is out of stock or you are seeking an alternative product with a price difference - a store credit will be automatically issued.

 

If your requested exchange is for the same product but different size and there is a price difference at the time of the exchange i.e. item is back to full price or on sale there will be no refund or store credit issued for the price difference.

 

If there are no notes accompanying your return a store credit will be issued automatically.

 

Discount codes from the returned order are final and cannot be refunded/store credited or applied to the exchange order.

 

Any refunds will be back to original payment, please refer to your confirmation email. If you have split payments i.e. Store Credit & PayPay, refund will be credited back to Store Credit first.

 

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your AIRMED product are additional to any rights you may have under consumer laws.

HOW TO LODGE A RETURN (Australian Customers) 

How to lodge a return:

 

1. Submit a returns request and purchase a return label clicking HERE

 

If you cannot log in download the form HERE - write a handwritten note with all the information required in the form.

For Australian customers only - you can lodge and pay $9.60 for your shipping label HERE

Postage may be more expensive if you not purchased via the link above.

 

Need help in using purchasing a shipping label? Click here.

 

It should be 5 digits and you can find your order number through your order confirmation email.

 

2. Ship the item back to us using carrier of your choice.

Don't forget to include a copy of the returns forms r write your order number on your return package so our team can process it correctly

Please address your return to:

 

AIRMED SCRUBS
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA

 

3. Please keep your tracking number and receipt

 

4. Please allow 2-3 days from the date the parcel is received by us to process. We will email you to notify you of the outcome of your return.

 

5. If you do not provide a returns form - a store credit will be issued by default.

 

HOW TO LODGE A RETURN (International Customers)

How to lodge a return:

 

1. Submit a returns request clicking here

 

Alternativley you can download the Airmed returns form

 

* Please include your order number. It should be 7 digits and is not your Afterpay number. You can find the order number through your order confirmation email.

If you cannot print the form - please write a handwritten note with all the information required - exactly like the Returns form.

 

2. For US, UK, NZ and Canada customer you can purchase a label via our team.

 

To do this submit a ticket here and choose the country you are shipping from. Prices are below per order returned.

Canada $55CAD

United States $40USD

United Kingdom $35 pounds

New Zealand $ 40 NZD

 

3. For all other countries you will need source your own courier service to ship the items back to us and don't forget to include your Return form inside.

 

4. Ship the item back to us using carrier of your choice

Don't forget to include your returns forms so our team can process it correctly

Please address your return to:

 

AIRMED SCRUBS
PO BOX 2118
SPOTSWOOD VIC 3015
AUSTRALIA

 

5. Please keep your tracking number and receipt

 

6. Please allow 2-3 days from the date the parcel is received by us to process. We will email you to notify you of the outcome of your return.

 

7. If you do not provide a returns form - a store credit will be issued by default.

 

HAVE YOU RECEIVED MY RETURN?  

If you have sent your return with a tracked service, please check your tracking number before getting in touch with us

 

Once we have received your return, please allow 2-3 working days for us to process your return request

 

DOMESTIC RETURNS

Depending on the courier service used to return your item(s), it can take up to 7 working days (excluding weekends & public holidays) to be delivered to us and processed by our returns team

 

We'll notify you by email once the return has been processed for either an exchange or a refund

INTERNATIONAL RETURNS

Depending on the courier service used to return your item(s), it can take up to 7 - 21 working days (excluding weekends & public holidays) to be delivered to us and processed by our returns team

 

We'll notify you by email once the return has been processed for either an exchange or a refund

RETURNS RECEIVED DIRTY/DAMAGED

Our Returns Team conducts thorough checks and if your return doesn't meet our criteria we are unable to process your return. In the event a returned item/s are dirty/ damaged upon inspection the Returns Team will contact you via email with photo evidence.
A store credit will be automatically issued minus a $10 fee damage fee for each item returned. Item will then be destroyed.
 
No exceptions will be made.

RETURNS RECEIVED FROM OTHER BRANDS

In the event a returned item/s are from a competitor or incorrectly shipped out to ECHT the Returns Team will contact you via email and request a shipping label.
 
Alternatively, if you have a Return Label from the retailer you have purchased from simply email it through and we can post it out from AIRMED SCRUBS HQ. Once your parcel is with Australia Post/ your choice of carrier ECHT is not responsible if the parcel is lost in transit.

RETURNS OUTSIDE OF THE 30 DAY PERIOD

 

If we receive your returned order outside of the 30 day period an automatic store credit minus $10 will be issued. The items cannot be sent back to you.

 

We are committed to complying with all obligations under consumer law. Any rights you have under this policy in relation to your AIRMED product are additional to any rights you may have under consumer laws.

FAULTY ITEMS

Please contact us immediately and include photos of the faulty or incorrect item via this form.

 

Our customer service support team will contact you via email and we will try and resolve your query as best we can

 

Please do not return any incorrect or damaged items before getting in touch with us

PARCEL DELIVERY ISSUE

While we will do all we can to ensure your order is dispatched on time, Airmed Scrubs are not held responsible for conditions beyond our control such as severe weather, service interruptions and including incorrect addresses provided at checkout. Incorrect addresses may result in an extra charge to the customer.

 

The shipping courier that is selected at checkout is responsible for your delivery.

 

If you haven’t received your item as expected and you’re concerned it's missing or has been stolen, please check:

  • with other members of the household
  • in other locations around the front of your property
  • if you’ve received a card, SMS or email notifying you that it’s been delivered to your local Post Office

If you have included Protect My Order in your order and still cannot locate your package, please visit this page to file a claim. If you have any questions or need further assistance, please reach out to our support team here

 

Other Scenarios
If your parcel is being delivered to a building that contains multiple apartments/units/businesses and someone signs for your parcel i.e. concierge, reception - this is deemed as successfully delivered. AIRMED takes no responsibility for any parcels not received in this scenario. To avoid this situation please utilise parcel collect, parcel lockers or alternative arrangements.

RETURN TO SENDER

A $10 AUD return to sender fee for Australian Customers and $20 AUD for International Customers is deducted from the total of your store credit or refund for the following reasons:

  • Rejected parcel at the time of delivery
  • Parcel not collected from local post office or parcel locker within 10 days
  • Change of address or an incorrect address was provided
  • Addressee unknown or ID cannot be verified
  • Unable to access the property
  • Multiple delivery attempts
  • If you would like a resend - a resend shipping fee of $10 AUD for Australian Customers and $20 AUD for International Customers will be charged and an invoice sent separately. Upon confirmation of payment, we will email you with your new tracking number.

CONTACT US

Please allow up to 2-3 Business Days for our team to get back to you (excluding weekends & Public Holidays VIC)

 

Click here to get in touch with someone from our team

 

If you have purchased a a return label and would like to cancel it or other help please click here for more support.

 

 

 

HAVE ANY QUESTIONS?

Feel free to drop us a message by clicking on the link below