Can I return my items?
- Orders (excluding final sale items) can be returned for an exchange or store credit within 30 days from delivery if unworn, unwashed, and in original packaging.
- Ensure the product size label is intact. Swing tags do not arrive with our products.
What does 30 days mean?
- Your return must be sent back to us within 30 days of receiving your order.
- We recommend inspecting your items before returning as damaged or dirty items won’t be accepted.
Return Guidelines:
- No accompanying notes with your return = automatic store credit issued.
- Discount codes from returned orders are final and cannot be refunded or applied to exchanges.
- Full-priced items are eligible for exchange, store credit, or refund (excluding items with automatic discounts).
- Sale items are eligible for exchange or store credit only.
- Final sale items cannot be returned. If returned, a 10% store credit will be issued.
- Items purchased with automatic discounts can only be returned for store credit or exchange.
- If your requested exchange is out of stock or has a price difference, store credit will be issued.
- Refund requests cannot be processed after store credit has been issued for returned full-priced items.
- Late returns (after 30 days) will receive an automatic store credit minus $10 and the items cannot be returned.
Non-Returnable Items:
- Embroidered items, scrub caps, scrunchies, socks, water bottles, Airmed tags, final sale items.
Am I eligible for a refund?
- You are eligible for a refund if your item was full-priced or purchased with a customer-applied discount code (excluding automatic sales) and returned within 14 days.
- Refunds are processed back to the original payment method. Split payments are refunded as store credit first.
- Between 15-30 days = store credit or exchange only.
- Exchanged items are only eligible for store credit, not refunds.
- Final sale items and gift cards are non-refundable.
What does 14 days mean?
- Your return must be sent back within 14 days of receiving your order. Email tracking information to contact@airmedscrubs.com.au.
Identifying Sale or Final Sale Items:
- Sale items are marked with a sale tag on our website and your order confirmation.
- Final sale items have an orange final sale tag on the website and in your order confirmation.
Are returns free?
- Return shipping for change of mind or incorrect fit is the customer’s responsibility and non-refundable.
- Keep tracking details as AIRMED is not liable for lost returns.
- Contact our team at contact@airmedscrubs.com.au with photos of any issue for investigation. If verified, a return label will be issued.
Exchanges:
- You can exchange items, but they must be the same price as the original item.
- Out-of-stock exchanges or alternative products with price differences will receive store credit.
- Price differences for same product but different size will not result in a refund or store credit.
- Final sale items cannot be exchanged or returned.
Faulty or Incorrect Items:
- Contact us immediately with photos via our form. Do not return items without first contacting us.
- Return fees are not reimbursed if the customer support team has not been notified prior.
Returning Dirty or Damaged Items:
- If an item is returned dirty or damaged, our Returns Team will provide photo evidence. Store credit will be issued minus a $10 damage fee, and the item will be destroyed.
Items from Another Brand:
- If we receive items from another brand, we will contact you for a shipping label. If you have a return label from the retailer, email it to us, and we will forward the item on your behalf.
We are committed to complying with all consumer law obligations, and any rights you have under this policy are in addition to your rights under the law.