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Terms and Conditions for


  • Embroidered items are FINAL SALE and can’t be returned or exchanged. If an error has been made on your embroidered order, let us know by contacting us at and the customer service team will assist you.
  • Orders WITH embroidered items will take up to 15 business days to ship. We recommend making separate orders if you require your non-embroidered products earlier than dispatch time. Please be advised that selecting express shipping will not expedite the embroidery processing times.
  • Please ensure you have inputted the correct text/icon for embroidery as the items cannot be returned/exchanged.
  • Both our script and block text embroidery will measure approximately 1cm height in height. If characters are long or maxed, the letters could potentially shrink or condense in height.
  • We do not accept returned/previously purchased items for embroidery. If you wish to receive an embroidered item, please proceed to make a new purchase.
  • Embroidery is excluded from all marked down sales
  • Images of the embroidery placement , text and images are a visual guide only. Your embroidered text, images and placement may differ slightly to the visual guide.