I have emailed Airmed Scrubs and had no response
Sometimes our emails go into your spam folder, please check there first. If your spam folder is empty, please email us at: contact@airmedscrubs.com.au and our customer service team will assist.
What is your shipping policy?
Our shipping policy can be found here: https://airmedscrubs.com.au/pages/shipping-information Please familiarise yourself with this prior to ordering, especially international customers, as there may be customs charges applicable in your country that Airmed have no responsibility or authority over.
Airmed Scrubs ships from Australia, I am overseas, do I have to pay customs charges?
It depends on which country you are shipping to. It is best to familiarise yourself with this before ordering if you are not prepared to pay the extra fee set by customs.
I want to return an item, who pays for shipping?
Return shipping for change of mind or incorrect fit is the customers responsibility and non-refundable. We recommend keeping your tracking details as Airmed Scrubs are not liable for returns lost in transit. In the event of your order not being quite right, please email our team at contact@airmedscrubs.com.au with photographic evidence of the issue and we will investigate, if verified, our team will issue you a return label.
Can I exchange an item?
Yes, unless it is a final sale item. To lodge your return/exchange and purchase a prepaid label here.
What is your returns policy?
Our returns policy can be found here: https://airmedscrubs.com.au/pages/returns-and-exchanges It is recommended that you read and understand this policy prior to ordering.
When will my return be processed?
Our PO Box is emptied at 8.30 am each day, so any parcels delivered after this time are collected the following business day.
Once we have received your return, our team will process your request and email you once complete. This can take 5 - 7 business days.
Does Airmed have a physical store?
No, we are online only. You can purchase our products here: https://airmedscrubs.com.au/
HAVE ANY QUESTIONS?
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