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EMBROIDERY FAQs

HOW CAN I GET MY AIRMED SCRUBS EMBROIDERED?

Please go to the product page and select the style and size top/jacket you are interested in.

 

  1. Click “Add embroidery”.
  2. Choose the name placement.
  3. You may choose to add your name/title and use up to two lines.
  4. Choose colour of text and font.
  5. Read over the terms and conditions of Embroidery and tick the box if you are happy to proceed.
  6. Click “Add” to bag.

You also have the option to add any Airmed designed icon or add both name and an icon.

WHAT AIRMED ITEMS CAN I GET EMBROIDERED?

We offer embroidery on all our Essential Scrub Tops, Signature Tops, Fleece Vests and Jackets and Scrub Jackets

WHAT FONTS, COLOURS AND SIZE DO YOU OFFER FOR EMBROIDERY?

We offer a script and block text/font in black or white. Both our script and block text embroidery will measure approximately 1cm height in height.

If characters are long or maxed, the letters could potentially shrink or condense in height.

HOW LONG DOES EMBROIDERY TAKE?

Orders with embroidered items will take up to 10 business days to ship.

 

We recommend making separate orders if you require your non-embroidered products earlier than dispatch time.

CAN I ADJUST AN EMBROIDERY AFTER I’VE PLACED IT?

We aim to get your orders out as quickly as possible. Unfortunately, we are unable to make changes to your order once it is placed.

 

Our fulfilment team and embroidery team are continuously processing orders so it is not guaranteed that a member of our customer care team can reach your inquiry before the order is shipped.

 

All embroidery items are final sale.

CAN I HAVE A LOGO EMBROIDERED?

We are unable to accommodate for individual orders to have personal logos embroidered.

 

If you are seeking a team order with a personal logo, please contact us at contact@airmedscrubs.com.au

CAN I RETURN AN EMBROIDERED ITEM?

Embroidered items are final sale and cannot be returned or exchanged.

 

If an error has been made on your embroidered order,
let us know by contacting at contact@airmedscrubs.com.au and the customer service team will be able to assist you.

 

For further information, please see our terms and conditions for embroidery.

 

HAVE ANY QUESTIONS?

Feel free to drop us a message by clicking on the link below

 

 

 

 

 

 

Protect My Order
Purchase Protection*

Stolen Packages

What is a Stolen package? Orders marked as "Delivered" but you have not received it (must not have selected "Authority to leave")

Lost Items

What is a lost item? Items either delivered to an incorrect address or lost in transit (verified by carrier)

Damaged Packages

What is a Damaged package? Packages arrived to you in a damaged condition. 

View our full policy detail.

*Purchase Protection is non-refundable and excludes all non-returnable items.
For change of mind returns, you will need to pay return shipping costs.
For further information, read our returns policy